Please note that All Personalised Items are not Exchangeable / Refundable.
Domestic Delivery Within 7 Days
Your Order will be processed production typically within 1-3 days for us to process your personalised order before delivery. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. For KL/ Klang Valley deliveries basically we're talking 4- 6 working days total depending on which town/state you are. For Sabah/Sarawak, expect approximately 5- 7 days for delivery.
For International Delivery
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know. Average delivery time for international orders is 6-12 business days. Note that International pick-ups are on Monday & Thursday - this could delay your order.
Gift Ready Packaging
All order come in an individual Oranda The White Box and an Anti-Tarnish Polishing Cloth, shipped in a box or padded envelope so they will arrive undamaged. If your are ordering as a gift and need a box for each piece or wrapping service before sending directly to the recipient, please choose Gift Option and personalised message in the Notes section at Checkout.
Changes Order Details
If you receive an order confirmation email and notice a mistake with the order, please contact us with clear and detailed message included your contact details, and your order number (if available) within 24 hours with no exceptions. If the production on the item has been started, it may not be cancelled.
*Important Tips: Please always review order spelling before checkout.