Exchange & Warranty Policy

Exchange, Return & Warranty Policy

Welcome to our community! Most of our jewelry is meticulously crafted in very small batches, meaning we carry a very limited inventory. Because of this, we aren't able to offer exchanges for completely different designs. But please don't worry! We want you to shop with total peace of mind and try our pieces on at home risk-free. If you fall in love with a style but the fit isn't quite right when it arrives, we’ve got your back. We have designed our policy to make sure you get the perfect fit without any stress!

 

1. Perfecting Your Fit (Resizing & Adjustments)

We know that getting the perfect size can sometimes be a guessing game, especially when buying online. If your new piece doesn’t fit quite right, don't worry—please go ahead and try it on at home! We’ve got you covered with plenty of options to help you get that perfect, comfortable fit.

  • First-Time Jewelry Resizing is On Us:
    We offer a one-time complimentary ring resizing within the first 90 days of receiving your package.
  • Eligibility:
    To qualify for a resize, the piece just needs to be in mint, unworn condition (aside from trying it on for size, of course!) and must not have been altered by an outside jeweler.

  • The Design Exceptions:
    Some intricate designs (like full eternity bands or heavily engraved rings) simply cannot be resized due to how they are made. If you choose one of these pieces and it doesn't fit, we will happily offer a size exchange instead, provided we have your new size available in stock!

  • Extensions or Larger Sizes (Necklaces & Bracelets):
    If you try on a necklace or bracelet and decide you need a longer length, we can easily extend it for you! Because adding length requires extra precious metals or materials, there might be a minor cost involved. If this is the case, our friendly customer care team will reach out to discuss the options with you before we begin.

 

2. Note For Final Sale Items (No Returns or Refunds)

To maintain the highest hygiene standards and respect the custom nature of our small-batch pieces, a few of our items are strictly Final Sale. Because these are made specifically for you or cannot be resold, we are unable to accept returns or exchanges on the following:

  • All Earrings: For hygiene and safety reasons, once they leave our hands, they are yours forever!
  • Personalized & Custom Creations: Any pieces featuring custom engraving, special sizing, or made-to-order designs tailored just for you.
  • Special Orders: Items ordered specifically outside of our standard collection.
  • Digital Gift Cards (E-Cards): These are non-refundable but never expire!

 

3. Our 90-Day Warranty

We care deeply about the quality of our work and want your jewelry to shine. Every purchase includes a complimentary 90-day warranty from your delivery date to cover any standard wear-and-tear repairs.

What’s Covered:

  • A Fresh Shine: One-time free professional cleaning and re-polishing.
  • Hardware Fixes: Repairs on clasps and broken chains.
  • The Perfect Fit: One-time complimentary jewelry resizing (as detailed in our sizing policy!).
  • Stone Settings: Replacement of missing accent stones.

    *Please note: Our warranty is non-transferable and does not cover lost, stolen, or intentionally damaged items, or pieces altered by an outside jeweler.

 

4. How to Start a Return or Resize 

  1. Check Eligibility: Double-check that your item meets our condition guidelines and isn’t on the Final Sale list.

  2. Drop Us a Line: Head over to our website chat or email us info@orandajewelry.com to let us know what you need.

  3. Pack It Up Safely: Package your item securely in its original packaging materials (we want to make sure it travels safely!) and ship it back to our studio.


5. Caught a Mistake? (Order Changes)

We totally get it—sometimes mistakes happen! If you notice an error in your order, please reach out to us as soon as possible. Because we typically take about 1 to 2 days to prepare and pack your small-batch pieces before dispatching them, we can easily make changes or cancellations within 24 hours of your purchase.

*If it's been a bit longer than 24 hours, still feel free to send us a message! As long as your order hasn't been handed over to the courier or started production, we will always do our very best to help you fix it. Thank you so much for understanding and supporting our craft!