Order & Shipping
Please note that All Personalised Items are not Exchangeable / Refundable.
Order And Delivery Within 14 Days
Your Order will be processed production typically a minimum of 10 working days for us to process your personalised order before delivery. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. For KL/ Klang Valley deliveries estimate 1- 2 working days total depending on which town/state you are in. For Sabah/Sarawak, expect approximately 2- 3 days for delivery.
For International Delivery
Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know. The average delivery time for international orders is 10-15 business days. Note that International pick-ups are on Monday & Thursday - this could delay your shipment.
Gift Ready Packaging For Each Order
Each order will be pack in an individual Oranda White Box and an Anti-Tarnish Polishing Cloth, shipped in a delivery box or padded envelope so they will arrive undamaged. If you are ordering multiple items as a gift and need separate boxes for each piece, please Add Gift Box and personalised message in the Notes section at Check Out. *Multiple orders sending to separate delivery address we advise to purchase with a different invoice.
Changes on Order Details
If you receive an order confirmation email and notice a mistake, please contact us with a clear and detailed message included your contact details and your order number (if available) within 24 hours with no exceptions. If the production of the item has proceeded, cancellation is not allowed. *Important Tips: Please always review order spelling before check out.