Thank you for your kind support and we want you to be happy with your purchase. If something unpleasant happens, we would love to get things right. We offers Free Exchanges or Refund Credit for our online store on all of our items except for Special Custom Orders and Earrings, including in all their original packaging materials within 10 days from when your package was delivered.

How to Organise an Exchange or Return

Ensure that your item fulfills the conditions below and is not in the Non-Exchangeable & Non-Refundable Items list. Kindly fill up the Return Form or Online Form Here & send back the item to our HQ.

Non-Exchangeable Items

Please note that due to final clearance, hygiene concerns  and requests, all earrings, Personalised & Customs Items, special orders, discounted, promotional or sales items and E-Cards are non-exchangeable and non-returnable. They are considered to be final sale.

Exchange & Return Eligibility

Oranda has the right to decline your request for a replacement, if on inspection according to conditions. If the item is returned and upon inspection is deemed worn, you will not be refunded and will be required to pay shipping to have it returned to you. We carefully inspect all returns/exchanges to ensure they are in mint condition.